Total quality management

Total Quality Management is described as a ongoing attempt to guarantee long-term customer loyalty and customer satisfaction by the leadership as well as staff of a specific organisation. Remember, one pleased and fulfilled client takes with him ten fresh clients, while one disappointed person spreads poor term of name and spoils several of your current and prospective clients.

You need to offer your clients something additional in exchange to ensure obedience. In addition of durability, efficiency, utilization and so on, quality can be evaluated. Total quality management is a organized attempt by staff through adequate feedback and studies to continually enhance the performance of their products and facilities. It is not the responsibility of a single member to ensure higher quality of a product or service.

Anyone who receives his / her salary card from the organization must contribute reasonably to the growth of foolproof processes and structures that would eventually ensure greater performance of products and services. To fulfil and limit the quantity of customer satisfaction, Total Quality Management is indeed a mixed endeavour of management, employees, workers and suppliers. You can’t just blame one person for trying to follow efficiency strategies. The pressure on the shoulder is on everyone who is even strongly attached to the organization.

  1. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum jointly developed the concept of total quality management. Total Quality management originated in the manufacturing sector, but can be applied to almost all organizations.

Total quality management guarantees that each worker works towards improving the job culture, procedures, facilities, structures, etc.

Total Quality management can be divided into four categories:

  • Plan
  • Do
  • Check
  • Act

Also referred to as PDCA cycle.

Planning Phase

The most important stage of total quality management is planning. During this stage, staff must address their issues and questions. They must meet the multiple difficulties they encounter each day and evaluate the root cause of the problem. Employees must do the studies needed and gather appropriate information that will assist them to solve all the issues.

Doing Phase

During this stage, staffs create an alternative to the issues identified in the design stage. Strategies for overcoming employee difficulties are developed and enforced. At this point, the efficiency of alternatives and policies is evaluated.

Checking Phase

The control stage is the stage where individuals genuinely analyze the efficiency of the operations before and after the information and evaluate the outcomes.

Acting Phase

In this stage staff report their outcomes and ready to deal with other issues.